What happened
Coggin initially attempted to charge me for approximately 8 hours of labor on this repair. At the time, Coggin's own automated text-message system showed roughly four hours between the notification that work had begun and the notification that the vehicle was being washed — typically the last step before a vehicle is ready for pickup.
After I questioned the labor charge, Coggin agreed to reduce it.
But labor wasn't the only issue. This repair required three genuine BMW parts, and when I later checked their pricing, I found that all three had been priced substantially above BMW's suggested retail price. This wasn't one unusually priced component — it was three parts, three prices above BMW MSRP.
Labor timeline
Based on Coggin's own automated text-message service updates.
"Work has begun on your vehicle." Screenshot pending
"Your vehicle is being washed." Screenshot pending
Billed for approximately 8 hours of labor.
Coggin agreed to reduce the labor charge. Final amount pending
Parts pricing vs. BMW MSRP
All three genuine BMW parts used on this repair, compared to BMW's suggested retail price and pricing from other authorized BMW dealers.
| Part description | BMW part number | Coggin price | BMW MSRP | Difference |
|---|---|---|---|---|
| Part 1 pending | — | — | — | — |
| Part 2 pending | — | — | — | — |
| Part 3 pending | — | — | — | — |
Documentation in progress
Exact part descriptions, numbers, and pricing for this repair are being compiled from the original invoice and BMW's published parts pricing, and will replace the rows above once added.
Source documents
Invoice and text-message screenshots for this repair.
Fairness
Coggin did reduce the labor charge on this repair after it was questioned — that's included above. If Coggin provides further context on the parts pricing shown here, it will be added to this page.